Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer our refund policy. If the purchase was made online, a refund will be made back to the customer’s credit card. Please allow for up to 21 days for the refund transfer to be completed. Any items paid for by cash or credit card machine on delivery, will be refunded with store credit or with online gift voucher which can be used for hassle free online shopping any time.

Customer Service Hotline

We have a dedicated team of knowledgeable consultants who are ready to offer you best possible service for your pets both by phone & email, so you always have a pleasant shopping experience with us. If you have any questions about our products or services, please contact us by email order@petcart.ae or call +971 505048862 between 9am-9pm, 7 days a week. To serve you better, we are also available on WhatsApp +971 505048862.

Delivery Schedule

   ·         Delivery charges: Above 100 AED free delivery all over UAE. 20 AED delivery charge will be applicable all below 100 AED purchase.

• Dubai, Sharjah, and Ajman deliveries are within 48 hours minimum and maximum by 2 to 3 working days after order place.
• Umm Al Quwain & Ras Al Khaimah and Fujairah deliveries weekly two days.
• Al Ain & Abu Dhabi weekly only on Fridays
• Delivery can often be completed within 72 hours of the order being placed and your delivery time confirmed, provided all items are in stock, incase it’s an out of stock after order will return the money to same account. We do not currently ship overseas.
• If you have placed multiple orders then we will try to combine your orders & deliver them together to charge only one shipping fee. If multiple orders are placed at different times, then separate shipping fee will apply since those orders will be shipped separately.

Payment Terms

When placing your order, you will be requested to select a mode of payment for your goods. We offer following modes of payments:

• Card payment online
• Cash on delivery (Dirhams only)
• Card on delivery (All the standard cards)
• All payment should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment PETCART holds the right to cancel or reschedule delivery of your order

Promotion Deals

• Please check our website (www.petcart.ae) on our webpage where we always offer special deals on a variety of products.

Return Policy

If you wish to return a product, please contact us at order@petcart.ae or WhatsApp us +971505048862.

We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).

If you find your product has a defect, please take the photographic evidence & email us at order@petcart.ae or WhatsApp us +971505048862.

Product must be presented to us before we can proceed with our return policy. Our staff will test the items and replace only the item which is found not working as per manual policy for valid warranty. If the whole products is found defective & within the valid warranty, we will replace the whole product. If the replacement item/product is not in stock, we will offer you similar looking item/product of the same price.

If you choose the higher priced item then we will charge the difference amount. Damaged or leaking items/products should be reported to order@petcart.ae or WhatsApp us +971505048862 within 48hours after delivery/purchase

All returns or exchanges particularly in clothing, pet bedding or accessories should be done in person within 14 days from the date of purchase. We are open 7 days in a week. The items should be returned to PETCART store, pick up service within an applicable pick up fee of 50AED.

When we cannot accept returns:

If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below:

• When ordered item is found altered/ tampered or used
• When item is bought on sale

All refunds will be made in the form of store credit/online credit. Credits will only be applied to an online account or can be redeemed in-store once the returned/damaged item has successfully validated by the warehouse or shop staff.

We will NOT replace or refund any item/product which is found used or tempered or bought on sale or does not meet our quality standards.